Task D
1. Describe and collect examples on ways businesses monitor customer service.
2. Describe and collect examples on how businesses evaluate customer service.
3. Explain how the above methods can improve customer service for: the Customer, Employee and the whole Organisation.
4. Find examples of how the above has been achieved by at least 1 organisation. Analyse how this has affect the customer, employee and organisation as a whole.
5. Design a customer service review form (with at least 6 criteria) on how to judge customer service.
6. Use your survey to assess customer service in a store, restaurant, office etc.
7. Write up your findings from your survey.