Task 2
Good Customer Service Bad Customer Service
1. Choose 3 customer scenarios to base your role play on (one should be an angry customer, one customer needs specific information about a product or service and the other customer requires to pick up a product or service out of hours).
2. You need to
prepare your script to the role-plays above. Once completed
you need to record your scene.
3. Using the
customer scenario given display a confident approach when
delivering customer service to customers.
5. Anticipate
and meet the needs of at least three different customers in
a range of situations.