Customer Service - Question 6 & 7 Support
In this question you need to describe the following laws. Follow the hyperlinks for more information about each law.
Health & safety at Work Act 1974
Supply of Goods & Services Act 1982
Once you have described each of these laws you need to state how Tesco abide by them - use the model answer below to help you:
Model Answer
Trades Description Act. Tesco abides by this law by avoiding giving customers incorrect information about its products/services. Tesco ensures that they clearly label all products, for example, all grocery products are labelled with ingridents and nutritional information so customers exactly know what they are buying.
Question 7
Using the following sheet described how Tesco implements the Laws above within its stores.
Learning Resources