Customer Service Learning Objectives
WALT (What we Are Learning Today):
Understand the meaning of customer service and external/internal customers.
Understand and apply understanding of the key features of customer service – product, staff, premises, delivery and after sales.
Understand the Laws underpinning customers' rights
. Understand and apply how companies use differing methods of feedback to assess customer satisfaction
Apply knowledge to examine good/bad examples of customer service
Examine how organisations collate information about customer satisfaction.
Suggest improvements to companies customer service procedures to enhance feedback quality/satisfaction levels
WILF (What I am Looking For):
Checklist questions - See checklist as guidance on what you should have demonstrated by end of unit.
You will be informed of the WILF objectives each lesson i.e. what is expected of you by end of the lesson.
Lesson 1
- Create a poster on the features of Tesco's Customer Service
- Complete Questions 1-3
- Begin to work on Question 4 - Presentation of Customer Service within Tesco's.